Privacy Policy

Effective Date: 01-07-2025
Company: AI Agentiva Private Limited
Website: https://aiagentiva.com
Contact Email: hello@aiagentiva.com

1. Introduction

Welcome to AI Agentiva. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data. By using our website or services, you agree to the terms of this policy.

We are committed to complying with global data protection regulations, including GDPR (Europe), CCPA (California), and other applicable privacy laws. This policy is intended to protect you, the user, and to limit our liability to the maximum extent permitted by law.

2. Information We Collect

We collect personal and technical data to operate efficiently and improve user experience.

2.1. Automatically Collected Data:

• IP address

• Device type and browser

• Location (approximate)

• Cookies and usage data

• Referring website, time zone, and interactions with the site

2.2. User-Provided Data:

When using our contact forms, signing up, or testing agents, you may provide:

• Name, email, phone number

• Business details

• Uploaded files like resumes

• Any personal or professional data shared during usage

3. How We Use Your Information

We use your data for:

• Providing and maintaining our services

• Sending communications related to your inquiries

• Creating post-call or post-chat reports

• Improving site performance and user experience

• Fulfilling legal, tax, and compliance obligations

• Preventing fraud or misuse of our platform

4. Legal Basis for Processing (EU & Global)

We process your data only where:

• You’ve given explicit consent

• It's necessary for contract performance

• It's required for our legitimate business interests

• We're complying with a legal obligation

5. Data Sharing and Third Parties

We do not sell your data.

We may share it with:

• Cloud providers and infrastructure partners (e.g., AWS, Retell, n8n)

• Communication tools for notifications (e.g., email APIs)

• Legal or regulatory bodies if required

All partners are contractually bound to handle your data securely.

6. Data Transfers

If you're based in the EU or UK, note your data may be processed outside the EU, including the US or India. All such transfers will comply with relevant data protection laws using Standard Contractual Clauses or other safeguards.

7. Your Rights (GDPR, CCPA, Global)

Depending on your jurisdiction, you may have rights to:

• Access your personal data

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Object to or restrict processing

• Data portability

• Lodge complaints with supervisory authorities

Email us at hello@aiagentiva.com for requests.

8. Data Retention

We retain your data only as long as necessary:

• To fulfill the purpose it was collected for

• As required by applicable laws

• Or until you request deletion, unless legally restricted

9. Security Measures

We use robust security practices to protect your data:

• Encrypted data storage

• Access-controlled systems

• Secure APIs and integrations

However, no method is 100% secure. By using our service, you acknowledge this risk.

10. Cookies & Tracking

We use required cookies for basic site functionality and optional analytics cookies. You can manage preferences through your browser or by contacting us.

11. External Links

We are not responsible for privacy practices of third-party websites linked from our site. Please review their privacy policies independently.

12. Children's Data

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. You will be notified of any significant changes, and continued use of the site implies acceptance.

14. Contact Us

For any questions or data concerns:
📧 Email: hello@aiagentiva.com
📍 AI Agentiva Private Limited